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Frequently Asked Questions (FAQ)

We are an official dealer of original accessories and selected Peugeot parts and other branded products. At Eshop-Peugeot.cz you will find only original products. As a result, we guarantee you the highest quality of the supplied goods with a Peugeot warranty.

We are Peugeot professionals
We are familiar with Peugeot cars. Eshop-Peugeot.cz is operated by an authorized Peugeot dealer, Auto Veleslavín Car, s.r.o., which has been specializing in the sale and service of Peugeot cars for more than 25 years. Eshop-Peugeot.cz e-shop team consists of specialists in the field who are always available to you.

Are these Peugeot genuine accessories and parts?

Yes, all the products you find in our online store are genuine Peugeot products.We sell only the original products with a guarantee of Peugeot quality.

What is the payment currency?

You can pay in EUR (Euros) or CZK (Czech crowns). The prices in other currencies as HUF, HRK, DKK, SEK, RON, PLN, GBP are for informational purposes only.

How do I check the status of my order?

You will be informed about the status of your order by email. If you are a registered customer, you will also find your order status in your profile.

How do I pay for shipping?

You can pay by online card payment (credit or debit card) or with bank wire. More information you will find here

How do I know whether the payment by Online card payment or by Bank wire is successfully realized?

Once your payment is credited to our account, you will receive an e-mail confirmation.

I purchased goods but it doesn't fit. Can I return it?

Yes, under certain conditions it is possible to return the goods. By law, you have the option to withdraw from the contract within 14 days upon conclusion of the contract means of communication at a distance eg. Via the Internet. However, the goods must be undamaged, with no signs of use or wear, and in original packaging. Goods have to be be sent to this adress: Auto Veleslavín Car s.r.o., Veleslavínská 457 / 17b, 162 00 Prague 6, Czech republic. Do not send goods on with Cash on delivery, such shipment will not be accepted. Please inform us before sending the good on the email: info@eshop-peugeot.cz. Withdrawal form: here

I didn't find an item of original accessories for my car to the e-shop. How do I get it?

In this case, contact us either by telephone, email or on demand form and we will find out the availability and cost of goods.

Where can I complain for the goods?

First, let us know on info@eshop-peugeot.cz email. Subsequently, the goods sent to the address: Auto Veleslavín Car s.r.o., Veleslavínská 457 / 17b, 162 00 Prague 6 together with a copy of invoice and a complaint report.

What must contain a shipment that you send to the complaint?
Defective goods, invoice and complaint report.

When can I expect ordered goods?

The goods in stock are usually dispatched within 24 hours or the next day after the order is placed.

Goods with availability in a few days eg (In stock usually in 2 - 3 days, 7-14 days) means that we have to order the goods first in a central warehouse. As soon as we receive the goods from the warehouse, your order will be ready for dispatch and then sent to your address.

We will advise you professionally

We are able to provide you with expert advice on choosing original accessories for your car. If you do not know what to do - we will give you expert advice.

Availability

In stock - immediately to dispatch
The goods are in stock and usually dispatched within 24 hours or the next working day. If the payment is made by bank transfer, then within 24 hours of receiving the payment. We process your order quickly and carefully.

In stock usually in 2 - 3 days
The goods must be ordered from a Peugeot central warehouse and will usually be ready for shipment within 2-3 working days. Once we receive the goods from the central warehouse and your order is complete, we will ship it.

In stock usually in 2 - 5 days
The goods must be ordered from a Peugeot central warehouse and will usually be ready for shipment within 2-5 working days. Once we receive the goods from the central warehouse and your order is complete, we will ship it.

In stock usually in 7 - 14 days
The goods must be ordered from a Peugeot central warehouse and will usually be ready for shipment within 7-14 working days. Once we receive the goods from the central warehouse and your order is complete, we will ship it.

In stock usually in 7 - 30 days
The goods must be ordered from a Peugeot central warehouse and will usually be ready for shipment within 7-30 working days. Once we receive the goods from the central warehouse and your order is complete, we will ship it.